Terms of Agreement
Please review the Coaching Terms, which apply to all Karen Crow Coaching Programs and Services, as outlined below, prior to purchase.
Submit any questions to karen@karencrowcoaching.com prior to program purchase.
Karen Crow Coaching maintains a strict no-refund policy, as defined at the bottom of this page.
KAREN CROW COACHING PHILOSOPHY:
You are the expert of your life, your business and your body.
You deserve a safe, judgment-free space where you can tell the truth.
You are brilliant, talented and resourceful, but you can show up to a coaching session a hot mess and I will love you just the same.
You are capable of transforming in an instant. It doesn’t have to take years.
You don’t need a cheerleader. You need someone who will call a spade a spade and push you just beyond your comfort zone, but not so far that you freeze.
You aren’t broken, you don’t need me or anyone else to fix you.
You are beautifully human, you won’t do coaching perfectly and that's perfect. Not being willing to fail is not the goal.
You don’t need hand-holding, spoon feeding or sugar coating.
Everything you choose to do matters because you matter.
You can do hard things.
COACHING DEFINED:
Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
Effective coaching always seeks to find the cause of the problem. The cause of any problem is the thoughts and the feelings that lead to the problem.
COACH-CLIENT RELATIONSHIP:
Karen Crow Coaching maintains the ethics and standards of behavior established and keeps all communication confidential.
Client is solely responsible for creating and implementing her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and her coaching calls and interactions with the Coach.
As such, Karen Crow Coaching is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.
The client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
Coaching is a comprehensive process that may involve different areas of her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
Coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
In order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to the coaching process and to create the time and energy to participate fully in the program.
COACHING SESSIONS:
Coaching sessions will be determined by Karen Crow Coaching and Client based on a mutually agreed upon time. The Coach may schedule and notify Client of meeting times, based on a mutually agreed upon time, or the Client may use the assigned scheduling software.
It is expected that Client will attend each session in an environment where she can speak openly, without distractions. Please do your best not to be driving while you are receiving coaching.
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.
The Coach agrees not to disclose any identifying information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
CANCELLATION AND LATE POLICY:
The Coach/Client relationship is built on mutual respect. Client agrees that it is the Client's responsibility to cancel/reschedule sessions. It is expected that Clients attend ZOOM sessions at agreed upon time. The client can reschedule coaching sessions within 24 hours in advance of the session, using the scheduling app provided.
For intensive coaching sessions 48 hours advance notice is required.
Full-day coaching/VIP sessions may not be rescheduled.
It is anticipated that the Client will cancel/reschedule with the utmost respect for the Coach and the time that has been reserved in advance for Client. Karen Crow Coaching reserves the right to bill the client if last-minute cancellations or reschedules occur repeatedly.
If the client is late for an agreed upon session, the session time will only be extended based on discretion and availability.
GUARANTEES:
Karen Crow Coaching makes no guarantees, no income-related guarantees, no health or weight-loss guarantees, no representations or warranties of any kind or nature, expressed or implied with respect to the coaching services negotiated, agreed upon and rendered.
In no event shall Karen Crow Coaching be liable to the Client for any indirect, consequential or special damages.
REFUND POLICY:
Karen Crow Coaching maintains a strict no-refund policy on all coaching and massage services and retreat days.
As such, if the client chooses not to continue the Coaching or Massage Therapy Relationship to fulfill all sessions, no refund will be provided.
You came to do the work, let’s do it.
KAREN CROW COACHING | 2023
